Price & Billings

An easy guide to the cost involved to use HanQover Platform.

It’s totally free to Sign-up. No cost is involved. This can be done by signing-up on a Free membership.

It’s totally free to list an item.

HanQOver collects a fee of 20% of the total amount per transaction. The fee is taken from the total amount paid by the renter and deducted before payment is made to the Lister/Owner. For example, if the total amount paid by the renter is $5, then the total amount paid to the owner will be $4.

There are 2 Membership to choose from; Free or Premium. The difference is that the Premium gives flexibility for Lister / Owner to access their earnings almost instantly after a rental cycle has completed whereas for Free Membership, earnings can only be withdrawn monthly. With Premium Membership, members have a plethora access of the best magazines in the world all available for a good read from games to hobbies, entertainment and even health. The content is so vast that you will not have time to get bored. 

So what are you waiting for? Let’s Earn and be Entertained at the same time.

There is always a level of risk when using a Peer to Peer Rental Platform. As a Lister/ Owner, your item may be at risk for lost, damaged, or stolen and at the other end being a renter, the item you wish to rent may not live up to your expectations or needs. HanQover simply provides a medium for owners and renters to connect and rent out things between each other. The Rental Agreements that we provide online is to facilitate and enhance the quality of the rental transaction. With the agreement a Lister/Owner can ask a deposit amount to secure an item being rented out but however they are not a guarantee. The deposit amount shall be collected by the Lister in cash when he/she lends out an item and returned to the Renter once an item is satisfactory and completes the rental period  

Rental agreements can be downloaded and printed out here.

Users need to carefully read the terms and conditions and understand that all disputes need to be resolved directly with one another.

If an item is lost, damaged or stolen, then it is the owner’s responsibility to take action against the renter. It is advisable to make a police report within 24hours of incident. While at HanQover, the renter’s account will be temporarily suspended until the issue has been reported as resolved. Vice-versa, if the renter disputes the transaction, then the owner’s account will also be temporarily suspended until the issue has been resolved. The best approach is to get a mutual agreement on how to resolve the issue just like when you initially initiated the borrow and lending in the beginning from a mutual trust. 

Notice 48 hours beforehand

  • Full refund on entire booking, with an RM10 admin fee

Notice between 48 to 12 hours beforehand

  • 50% refund on entire booking, with an RM10 admin fee

Notice less than 12 hours beforehand

  • Strictly no refunds

Note: Reservations made with any HanQover promotion are NOT refundable and/or transferable, including promo codes and giveaways.

Please allow 10 to 14 business days before the money is transferred to your initial payment method.

No, we do not charge or collect any security deposit for any rental reservations. Deposits are to be paid directly to the Owner or Lister upon collection of an item. Only full Rentals are charged at HanQover.

Here is what you can do:

  1. Call the number at the back of your card. Please confirm with the bank that your card has been enabled for online transactions and also request to enable a *Non 3D Checkout*
  2. Wait 1 hour before making the payment again.

Alternatively, try making the payment with a different debit card or credit card (preferred). Note that online transactions via debit cards may not go through during the bank’s maintenance hours between 12 am to 6 am.

Local banks have strict guidelines on debit cards, as it may decline subsequent transactions even though online transactions have been enabled previously.

We accept credit and debit cards from all banks.

Add a credit or debit card at the checkout page before confirming your reservation. Select “Payment Method” then “+” before filling in your card details in the fields provided. 

If you want to delete a card, email us at hello@hanqover.com and we’ll help to remove the details from your HanQover account.